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Shen

DELIVERY & RETURNS

FREE EXPRESS SHIPPING

 

FREE EXPRESS SHIPPING is included for all orders with SHEN  

 

  1. NEW ZEALAND orders will take 3-5 working days and will be delivered by Courier Post Express with a tracking number emailed to you 
  2. AUSTRALIAN orders take 4-6 working days and will be sent via DHL EXPRESS with a tracking number emailed to you
  3. Other INTERNATIONAL orders take 5-8 working days, depending on your address remoteness and will be sent via DHL EXPRESS, with a tracking number emailed to you 

100 DAY RETURNS

 

Whilst SHEN is of the highest quality fabrics and tailoring, we understand that from time to time you may want to RETURN or EXCHANGE an order.  As a statement of our quality and care for your shopping experience with SHEN, you have 100 DAYS from the date of purchase to return your order for a refund, store credit or exchange.  To receive the refund, store credit or exchange the returned order must:

 

  1. Be in original, resaleable condition with all original tags (ie unworn, except for having tried it on)
  2. Not have makeup stains or perfume scent 
  3. Be received by post at the returns address below within 100 days of the purchase date 

 

Post SHEN returns and exchanges to:

 

SHEN Returns

1a Bush Road

Waiatarua

Auckland 0604, New Zealand

Phone enquiries can be made to (+64) 021 808283 

Other terms of REFUND & EXCHANGE you should be aware of are: 

 

  1. For exchanges, if no replacement size is available you may elect to receive a full refund or a credit.  
  2. The postage cost of returns is at your expense and not included in the value of store credit.  
  3. Any duties and taxes paid on delivery to international destinations are not refundable, just the order price is considered for store credit or refund upon inspection of the returned order.
  4. SHEN is not responsible for posted orders until they arrive in our care to inspect and process your return claim.  Please consider using registered post, or tracked postal services and please retain a copy of your postage receipt.  SHEN is not responsible to honour lost orders or orders that do not arrive at our returns address. 

 

CANCELLATION

 

Email us at mary-ellen@shen.co.nz within 2 hours of placing your order to cancel your order and receive a full refund, place "CANCEL ORDER" in the subject column. SHEN reserves the right to cancel or refuse any order at its discretion.  All cancellations made before order despatch will receive a full refund.